Last updated: May 12, 2025
1. Introduction
At CityAnuncios, accessible from www.cityanuncios.com, one of our main priorities is the privacy of our visitors and users. This Privacy Policy describes how we collect, use, process, and protect your personal information when you use our platform.
By using CityAnuncios, you agree to the practices described in this policy. If you do not agree with this policy, please do not use our platform.
2. Data Controller
The data controller of your personal information is:
3. Information We Collect
Depending on how you interact with our platform, we may collect the following types of information:
3.1. Information you provide to us
- Registration information: When you create an account, we collect your name, email address, phone number, and password.
- Profile information: You may choose to provide additional information such as your profile picture, address, preferences, and biography.
- Ad content: The information you include in your ads, such as descriptions, prices, locations, and photos of the items or services you offer.
- Communications: When you communicate with other users or with our support team, we collect the content of those messages.
- Payment information: If you use our premium services, we collect the information necessary to process payments, although complete credit card data is processed directly by our payment service providers.
3.2. Information collected automatically
- Device information: We collect information about the device you use to access our platform, including the hardware model, operating system, unique device identifiers, and mobile network data.
- Usage information: We collect information about how you interact with our platform, such as the pages you visit, the features you use, the actions you take, usage time, and other activities.
- Location information: With your consent, we may collect and process information about your exact location. We may also determine approximate location from your IP address.
- Cookies and similar technologies: We use cookies and similar technologies to collect information about your activity, browser, and device. For more information, please see our Cookies Policy.
3.3. Information from third parties
- Social networks: If you choose to connect your CityAnuncios account with a social network account, we may collect information from that social network, such as your name, email address, friends list, and profile picture.
- Service providers: We receive information from service providers that help us verify your identity, prevent fraud, and assess risks.
- Other users: Other users may provide information about you when they submit comments or ratings.
4. How We Use Your Information
We use the information we collect for the following purposes:
4.1. To provide, maintain, and improve our services
- Create and maintain your account.
- Enable you to post ads and communicate with other users.
- Process transactions and send related notifications.
- Personalize your experience and show you relevant content.
- Improve and develop new features and services.
4.2. To communicate with you
- Send notifications about your account or activity.
- Respond to your comments, questions, and requests.
- Provide customer service and technical support.
- Send marketing communications, promotions, and newsletters (with your consent when required).
4.3. To ensure security and compliance
- Verify your identity and prevent fraudulent, abusive, or illegal activities.
- Detect, investigate, and prevent violations of our terms and policies.
- Protect the rights, property, and safety of CityAnuncios, our users, and third parties.
- Comply with legal obligations and respond to requests from public authorities.
5. Legal Basis for Processing
We process your personal information based on the following legal grounds:
- Performance of a contract: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
- Consent: You have given your consent to the processing of your personal data for one or more specific purposes.
- Legitimate interests: Processing is necessary for the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms.
- Legal obligation: Processing is necessary for compliance with a legal obligation to which we are subject.
6. Sharing of Information
We may share your personal information with the following categories of recipients:
6.1. Other users
When you post an ad or communicate with other users, certain information is visible to them, such as your username, profile picture, ad content, approximate item location, and ratings.
6.2. Service providers
We share information with service providers that help us operate, improve, and protect our platform, such as:
- Hosting and cloud storage providers.
- Payment processors.
- Analytics and marketing service providers.
- Customer service and technical support providers.
- Fraud prevention and identity verification services.
6.3. Legal compliance and protection
We may disclose information if we believe in good faith that it is necessary to:
- Comply with applicable law, regulations, legal process, or governmental requests.
- Enforce our terms and policies.
- Protect the safety, integrity, rights, or property of CityAnuncios, our users, or third parties.
- Detect, prevent, or address fraudulent, abusive, or illegal activities.
6.4. Corporate transactions
If CityAnuncios is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you before your personal information is transferred and becomes subject to a different privacy policy.
7. International Data Transfers
CityAnuncios primarily operates in Panama, but we may transfer your information to service providers located in other countries. When we transfer data outside the Latin America Area, we ensure that adequate safeguards are in place to protect your data, such as:
- Adequacy decisions adopted by international standars.
- Binding corporate rules for transfers within a corporate group.
- Other valid transfer mechanisms under the GDPR.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing and against accidental loss, destruction, or damage. These measures include:
- Encryption of sensitive data.
- Access controls and authentication.
- Activity monitoring and logging.
- Regular backups.
- Security assessments and audits.
- Staff training on privacy and security.
However, no security system is completely impenetrable. We cannot guarantee the absolute security of your information, and you provide your information at your own risk.
9. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.
The criteria used to determine our retention periods include:
- The length of time you have an active account with us.
- Whether we are subject to a legal, contractual, or similar obligation to retain your data.
- Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation, or regulatory investigations).
When we no longer need your personal information, we will securely delete or anonymize it.
10. Your Rights
Depending on your location, you may have certain rights regarding your personal data. Under the EU General Data Protection Regulation (GDPR), these rights include:
- Right of access: You can request a copy of the personal information we hold about you.
- Right to rectification: You can request that we correct inaccurate or incomplete information about you.
- Right to erasure: You can request that we delete your personal information in certain circumstances.
- Right to restriction of processing: You can request that we restrict the processing of your personal information in certain circumstances.
- Right to data portability: You can request a copy of your personal information in a structured, commonly used, and machine-readable format.
- Right to object: You can object to the processing of your personal information in certain circumstances.
- Right not to be subject to automated decision-making: You can request not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
- Right to withdraw consent: If we have collected and processed your information with your consent, you can withdraw your consent at any time.
To exercise these rights, please contact us using the information provided in the "Contact" section below. We will respond to your request within the timeframe required by applicable law.
You also have the right to lodge a complaint with a data protection authority if you believe that the processing of your personal information infringes applicable law.
11. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and, when appropriate, sending you a notification.
We recommend that you review this Privacy Policy periodically to stay informed about how we protect your information.
12. Contact
If you have any questions, comments, or requests regarding this Privacy Policy or the processing of your personal information, please contact us at:
Our Data Protection Officer (DPO) can be contacted at: informacion@cityanuncios.com